This position is for Danish Centre for AI Innovation in Hellerup

Description

Are you passionate about empowering others with cutting-edge AI technology? The Danish Centre for AI Innovation (DCAI) is looking for an enthusiastic and strategic HPC specialist with interest in user onboarding to join their team in Copenhagen. As a key member, you will be at the forefront of integrating users into one of the world’s most powerful AI supercomputers, Gefion, to drive groundbreaking research and innovation in fields such as healthcare, life sciences, and environmental sustainability. If you thrive in a fast-paced, start-up environment and are excited about creating exceptional user experiences in a rapidly evolving field, this is the perfect opportunity for you.

About the Danish Centre for AI Innovation (DCAI)

DCAI is a newly established organization dedicated to advancing AI research and innovation in Denmark. Supported by the Novo Nordisk Foundation and in collaboration with NVIDIA, DCAI will operate Gefion, a state-of-the-art NVIDIA DGX SuperPOD designed to support large-scale AI projects across various sectors, including healthcare, life sciences, and environmental sustainability. Located in Copenhagen, DCAI works closely with experts from both the public and private sectors to position Denmark at the forefront of AI and advanced computing.

The Job

The Danish Centre for AI Innovation (DCAI) is seeking a motivated HPC specialist who thrives in a start-up environment and can navigate the complexities of onboarding new users to a world-class AI supercomputing environment.

As the HPC specialist at DCAI, you will play a pivotal role in establishing and leading the user onboarding experience from the ground up. You will be responsible for developing and implementing comprehensive onboarding strategies, creating user-friendly training materials, and providing continuous support to empower users to fully utilize Gefion’s resources. Your work will directly support transformative research projects, making a tangible impact on critical global challenges.

This role offers a unique opportunity to be at the forefront of AI innovation, working with advanced technologies to help users leverage the full potential of the Gefion supercomputer.

Requirements:

• Strategic Onboarding Management: Lead and oversee the comprehensive onboarding program for new users of the Gefion supercomputer, ensuring they are equipped with the essential tools, knowledge, and resources to maximize their effectiveness. Develop and implement scalable onboarding strategies to enhance user experience and accelerate time-to-productivity.
• Process Optimization and Development: Collaborate with cross-functional teams to design, refine, and optimize onboarding workflows and documentation. Establish best practices and continuous improvement processes to drive efficiency and clarity in user support and onboarding activities.
• Training Program Development and Delivery: Develop and deliver comprehensive training programs and documentation that empower users to effectively navigate the HPC systems and tools. Leverage instructional design principles to create engaging and accessible materials tailored to diverse user needs.
• Stakeholder Engagement and Communication: Act as the principal liaison between users, researchers, academic institutions, and other stakeholders. Manage stakeholder relationships proactively, ensuring their needs are addressed and expectations are aligned. Facilitate regular communication to provide updates, gather feedback, and foster a collaborative environment.
• Technical Leadership and Expertise: Leverage deep expertise in HPC domains, environments, and systems to provide strategic guidance and technical support to users. Stay abreast of industry trends and advancements to ensure the Gefion supercomputer remains at the forefront of technological innovation.
• Advanced User Support Leadership: Serve as the primary escalation point for Level 3 support, managing and resolving complex technical issues within the HPC ecosystem. Ensure seamless operation of the system, prioritizing user satisfaction and operational excellence.
• Cross-Organizational Collaboration: Partner closely with NVIDIA and other key partners to ensure the effectiveness of the HPC infrastructure and support systems. Lead collaborative initiatives to enhance system performance, user experience, and support services, driving continuous improvement across the board.

Professional and personal qualifications

To succeed in this role, DCAI imagines that you have:

• A strong background in high-performance computing (HPC), AI, or a related field, with proven experience in user onboarding or technical support roles.
• Demonstrated experience in developing and executing onboarding strategies in a technology-driven environment.
• Exceptional communication and interpersonal skills with the ability to engage effectively with a diverse range of stakeholders.
• A proactive, solution-oriented mindset with the ability to work independently in a dynamic, fast-paced start-up environment.
• A passion for technology and innovation, with a keen interest in AI and its potential to address global challenges.
• An ability to create engaging training materials and deliver impactful presentations.

What DCAI Offers:

At the Danish Centre for AI Innovation (DCAI), the team strives to lead the global AI landscape. As part of their team, you will work with cutting-edge AI technology, from high-performance computing to quantum computing, all while collaborating with top researchers and experts in the field. You will have the opportunity to make meaningful contributions to AI projects that address some of the world’s most pressing challenges.

Application and Information:

For more information, please contact Xenia Rosiak, Capax Recruitment, via email at xrr@capaxrecruitment.com.

Candidates are encouraged to submit their applications as soon as possible, and no later than 1 October 2024, by clicking the “Apply now” button.